Khoi Tech (Pty) Ltd plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously.
The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).
- Application of the Policy
1.1. This policy applies to you, if you are:
1.1.1. a visitor to our website; or
1.1.2. a customer who has ordered or requested the goods or services that we providevia our e-commerce website, in-store or direct sales.
- Personal information
2.1. Personal information includes the following:
2.1.1. certain information that we collect automatically when you visit our website;
2.1.2. certain information collected on registration;
2.1.3. certain information collected upon processing an order; and
2.1.4. optional information that you provide to us voluntarily,
but excludes:
2.1.5. information that has been made anonymous so that it does not identify a
specific person;
2.1.6. permanently de-identified information that does not relate or cannot be traced
back to you specifically;
2.1.7. non-personal statistical information collected and compiled by us; and
2.1.8. information that you have provided voluntarily in an open, public environment or
forum including any blog, chat room, community, classifieds, or discussion board
(If the information has been disclosed in a public forum, it is no longer
confidential and does not constitute personal information subject to protection
under this policy).
- What personal information do we collect and why?
3.1 In order for the device App to efficiently synchronise with the data, the following information will need to be collected by us:-
3.1.1 Date of birth;
3.1.2 Height, weight, heart rate and sleep patterns; body temperature, blood pressure and SpO2.
3.1.3 Gender;
3.1.4 Age;
3.1.5 Email address;
3.1.6 Incoming calls and messages of third-parties – when you use the incoming call and SMS notification function, you will get the status of the incoming call and SMS. If you allow access to contact information, it will be displayed when the device receives incoming calls and SMS. However, your contacts and other related data will not be stored;
3.1.7 Mobile phone information – when you use the APP, we need to obtain your mobile phone operating system version and mobile phone brand model;
3.1.8 Network usage data -we may collect network types, network signals, etc. related to specific functions of the APP;
3.1.9 Location data – when you use location-based program services or features, we may collect your location data;
3.1.10 Log information -when you browse the APP server, our server will automatically record a number of recorded data, including but not limited to: IP address, browser type, browser language, reference source page, operating system, timestamp and clickstream data;
3.1.11 Device information – when you use the APP to connect to a hardware device, data (non-personal data) including but not limited to the unique identifier, version, and approximate geographic location of the device will be sent to the server. The above data collection may also apply to your system or software update, restoration of original factory settings, etc.
3.1.12 Debugging information – when you choose to upload debugging information to help us analyse the problem, your debugging information will be sent to the server.
- Approval Required
You must accept the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.
- Legal capacity
You may not order our goods if you do not have the legal capacity to conclude legally binding contracts.
- 6. Deemed acceptance
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
- Ways we collecting Personal Data
We collect personal data in the following ways:-
7.1 Collecting via registering an APP account – the personal information collected through the APP will be used to create a personal account and user data page.
7.2 Calculating exercise results -we will use personal body data to accurately calculate exercise results.
7.3 Provide APP service – the device data will show the related data to the user.
7.4 Show caller information -when you receive an incoming call or text message, the device will display the caller’s data.
7.5 Determine whether the phone is supported – the phone information will be used to determine whether your phone can use the APP.
7.6 Provide network-related services – we will use network types and network signals to prompt users to download updated versions in different network environments.
7.7 Provide location-based services: location data will be used to record moving locations during the use of the APP. For example, when you record running tracking information through the running function of the APP, use location-based advertising, use the location-optimized weather function or request map information, your location information may be sent back to the APP so that the APP can provide you with accurate content.
7.8 Optimize service – we will use recorded data to improve service quality.
7.9 Provide device management – this type of data provides management of bound devices.
7.10 Improve software stability – collect fault records for analysing software quality, so as to provide better services.
- Usage and Legal Obligation
We may use your personal information to fulfil our obligations to you. However, we are also restricted by applicable laws to retain certain information for legal purposes.
- Messages and updates
We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
- Disclosure
10.1 We may share your personal information with:
10.1.1 an affiliate, in which case we will seek to require the affiliates to honour this privacy
policy;
10.1.2 our services providers under contract who help provide certain services or help with parts of our business operations, including fraud prevention, bill collection, marketing, or technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit);
10.1.3 banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria);
10.1.4 our third-party suppliers who provide us with their goods; and
10.1.5 other third parties who provide us with relevant services where appropriate (for example our couriers).
- Regulators
We may disclose your personal information as required by law or by the Information Regulator.
- Law enforcement
We may disclose personal information if required:
12.1 by a subpoena or court order;
12.2 to comply with any law;
12.3 to protect the safety of any individual or the general public; and
12.4 to prevent violation of our customer relationship terms.
- No selling
We will not sell personal information of any of our customers, neither will we disclose to anyone except as provided in this privacy policy.
- Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
- Employees
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
- Security
16.1 We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
16.2 We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
16.3 We implement disaster recovery procedures where appropriate.
16.4 We use encryption technology when collecting personal data.
16.5 We use email address identifiers and keep data anonymous to protect the privacy of the user.
- Accurate and up to date
17.1 We will try to keep the personal information we collect as accurate, complete and up to date as necessary for the purposes defined in this policy.
17.2 From time to time we may request you to update your personal information on the website.
17.3 You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
- Retention
18.1 We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
18.1.1 retention of the record is required or authorised by law; or
18.1.2 have consented to the retention of the record.
18.2 During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
18.3 We may retain your personal information in physical or electronic records at our discretion.
- Transfer to another country
Your personal information may be processed to the country that provides the services you are using, and this can be beyond South African borders. However, we commit to complying with all applicable laws to guarantee sufficient protection of your personal information.
- Updating or removing
Having provided adequate proof of your identity, you have the right to:
20.1 View, correct and/or amend your Personal Information we process. Please note
that as a registered user, you can do this through your user account for the
Personal Information reflected therein.
20.2 Request to have your Personal Information corrected, destroyed or deleted.
20.3 Request that we comply with your requests upon receipt unless we have credible
reason why we cannot comply.
20.4 Request that we indicate where, if we cannot agree whether to correct or delete
your Personal Information as requested, that a correction or deletion was
requested but was not made.
20.5 Notify you of the action taken by us because of your request.
20.6 Notify you of unauthorised access to your Personal Information.
20.7 Provide you with reasonable evidence of our compliance with our obligations
under this Privacy Policy on reasonable notice and request.
20.8 Submit a complaint to the Information Regulator.
20.9 You may choose to correct or update the personal information you have submitted
to us, by clicking the relevant menu in any of the pages on our website or
contacting us by phone or email.
21 Enquiries
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact of Information Officer oninfo@khoi.africa
